Cancellation Policy 

As a courtesy to our team and other clients, please allow 24 hours notice for cancellations and rescheduling requests.

Cancellations/rescheduling requests that occur less than 24 hours before the scheduled appointment are subject to a fee equal to 50% of the full treatment price in all circumstances.

​

You can cancel/reschedule your appointment by email, call or text.

Even though we do not do it often and it’s not in our interest, Mizu Japanese Head-Spa reserves the right to cancel any appointment without providing an explanation and reason. The human factor might cause scheduling and staffing difficulties and we are always trying to resolve those if any and accommodate all clients.